Article originally published on LINKtoLEADERS under the Portuguese title “Sem saber ler nem escrever!”
In the 80s, “with no knowledge, only intuition”, I discovered the world of computing. I believed computers could do everything, as if it were an electronic God. But when I asked the TIMEX Sinclair 1000 to draw the planet Saturn — I am fascinated by this planet, maybe because it has rings —, I only glimpse a strange message on the black and white TV:
No, it’s not forbidden to innovate, quite the opposite, but it’s always risky to do something different from what people are used to. Risk is the middle name of the bold, the builders of the future. Those who constantly face resistance from skeptics. Those who fail eight times and get up nine.
(Credit: Adobe Stock)
Fernando Pessoa’s “First you find it strange. Then you can’t get enough of it.” contained intolerable toxicity levels for Salazar’s Estado Novo (Portugal). When the level of difference increases, censorship follows. You can’t censor censorship (or can you?) when, deep down, it’s a matter of fear of difference. Yes, it’s fear! Fear of accepting/facing the unknown. Fear of change.
Are Administrative/Executive Assistants (EA)/Personal Assistants (PA) already living in the future as new technology hits the workplace?
Artificial intelligence (AI) is one of the most disruptive technologies affecting today’s business environment. Explosive developments, funding and support for increasing the role of AI in all sectors, and across all job roles seem to be a key driver of the future of business. The impact of AI over the next decade is expected to completely transform the landscape, and no industry, or job, will be left untouched.
Jobs are among the chief concerns whenever the topic of AI is mentioned. Most people have by now heard that “robots are coming” for jobs, and that mass unemployment is “inevitable” in our collective future. But, some jobs could be transformed for the better with the rise of smart technologies making routine work easier, allowing people to focus on the job elements that they can really add value to. For that reason, we suggest that the Administrative/Executive Assistant (EA)/Personal Assistant (PA) of 2025 will not be replaced by technology, but rather, enhanced by it.
In many ways, the future is already here. Though the Admins/EAs/PAs are indeed job roles which are already being affected by AI, there is ample evidence to show that the future outlook is actually quite good as a benefit of smart technology.
How can we tackle gender imbalance in the personalities of AI learning tools?
The Gendering of AI
The expected growth in use of artificial intelligence (AI) in learning applications is raising concerns about both the potential gendering of these tools and the risk that they will display the inherent biases of their developers. Why the concern? Well, to make it easier for us to integrate AI tools and chatbots into our lives, designers often give them human attributes. For example, applications and robots are often given a personality and gender. Unfortunately, in many cases, gender stereotypes are being perpetuated. The type of roles robots are designed to perform usually reflect gendered over generalizations of feminine or masculine attributes.
Feminine personalities in AI tools such as chatbots and consumer devices like Amazon’s Alexa are often designed to have sympathetic features and perform tasks related to care giving, assistantship, or service. Many of these applications have been created to work as personal assistants, in customer service or teaching. Examples include Emma the floor cleaning robot and Apple’s Siri your personal iPhone assistant. Conversely, male robots are usually designed as strong, intelligent and able to perform “dirty jobs”. They typically work in analytical roles, logistics, and security. Examples include Ross the legal researcher, Stan the robotic parking valet and Leo the airport luggage porter.
What might the end of work mean for the future of buildings? Firstly, a significant proportion of the built environment that has up to now been designed for people-centred economic activities —offices, shopping centers, banks, factories and schools—may over the next 10–20 years house 50% or less of the number of workers with far fewer physical customers. Furthermore, with the rise of artificial intelligence (AI), some organizations might run on algorithm alone with literally no human staff.
The future of jobs is not just about employment, but about larger societal shifts with dramatic impact on the use of space and resources. Indeed, AI is increasingly likely to provide a meta-level management layer — collating data from a variety from a range of sources to monitor and control every aspect of the built environment and the use of resources within it.
Today, at the dawn of the AI revolution, some of the latest technology coming at us involves mixed reality; advances in virtual reality (VR) and augmented reality (AR) are buzzing with new uses in places of work, education and various commercial settings. Teaching and training are exemplary uses — enabling dangerous, rare or just everyday situations to be simulated for trainees. Such simulations also provide the nexus point for humans to work alongside AI. For example, robot surgeons might do the cutting, while a human surgeon looks on remotely via video or a VR/AR interface. How might places be redesigned to accommodate this human-AI hybrid job future? The outcome could be spaces that embrace the blurring of physical and digital worlds, possibly with multi-sensory connection points between the two.
The coming wave of AI in business and society could impact the future design, use and management of buildings in dramatic ways. Key design features, including construction, security, monitoring and maintenance, could become coordinated by highly automated AI neural networks. For example, future office buildings might make intelligent responses to their inhabitants’ moods or feelings in order to increase productivity of humans in the organization—varying lighting, temperature, background music, ambient smells, and digital wallpaper displays according to the motivational needs of each worker.
